Guarantee

We offer a free downloadable trial so that you can make sure the software works with your equipment before purchase.  Every CD we ship is completely verified before it is shipped.  The CD media is guaranteed for 30 days after your purchase date and will be replaced if defective.  After 30 days or once the license key for your PC is emailed to you by cSwing, whichever comes first, there are no refunds.  For more details on the terms of use of cSwing, the Swing Library and the instructional CDs read their license agreements at installation time.  If you choose not to activate your software after purchase, the cost of the CD(s), if applicable (currently $20 for the cSwing CD, $40 for the instructional CDs and $60 for the Mega Bundle), and any shipping charges we incur are non-refundable.  Your refund request must be received within 30 days of your purchase date.  Contact us at sales@cswing.com for inquiries about this guarantee.

Our secure Yahoo Store accepts the following credit cards:

	American Express
	Diners Club
	Discover
	MasterCard
	Visa

It also accepts payments.

Or you can pay by credit card, check or money order using Fax or Mail with our order form.

We offer standard shipping rates at our cost for all orders regardless of quantity or country.  We ship by Priority Mail for U.S. orders, by Global Priority Mail for most other countries, and by Air Mail for countries where none of these options are available. 

For U.S. orders, we also offer FedEx 2-Day, Standard Overnight and Priority Overnight.  These upgraded shipping options are $18, $25 and $40 respectively.

For International orders, we also offer FedEx International Economy.  The cost ranges from about $60 to $120.  In addition, you may be assessed a customs broker fee which is not covered by our shipping charge.  Inquire for an estimate for delivery to your address.  We recommend Global Priority Mail or Air Mail because of the cost savings unless you need your package urgently or want a tracking number.  Typical Global Priority Mail delivery time is 4 to 6 business days but is not guaranteed and can take several weeks.

For Download only orders, use the Downloadable shipping choice.  For Download only orders, nothing will be shipped to you.  The Swing Library, Bonus Swings and instructional CDs are not available by download.  The reason is they are too large to easily make available by download (the files total over 2 GB).

Texas state sales tax (8.25%) is collected for orders shipped to addresses in Texas.  For orders outside of Texas, you are responsible for paying any applicable taxes, duties and fees associated with purchasing, receiving, importing or using the product.

For international orders, your customs declaration form will show the value of your purchase minus the value of the Activation which will be done over the Internet.  Depending on your country, you may still be liable for taxes and or duties on the Activation part of your purchase.

License Keys

Each Activation that you purchase entitles you to two license keys.  Under the license agreement, you can install cSwing on two different computers (for example on your laptop and desktop if you have both), but you may only run it on one of the computers at a time.  You cannot use your second license key to activate the software for someone else under the license agreement.

When you purchase a cSwing single camera or multiple camera version you will get a 15-digit serial number.  Keep your serial number in a safe place because it is required to request your license key.

To request a license key, run cSwing on the computer on which you want to activate it.  Then follow the on screen instructions under the menu Help -> Activate to request your key.  If your trial period has expired, the activation process is available from the first window that appears when you run cSwing.

The activation code is different for every computer.  We use the activation code and serial number you send us to generate the corresponding license key.  The license key will only work on the computer that generated the corresponding activation code.

If you change computers and need a new license key, send in a request for a new license key with a brief explanation of why you need a new key and, at our discretion, we will issue you a new license key.

Upgrades

Within the first year after your purchase date:

• You can upgrade to new releases of the product you purchased that become available on the Downloads page of our web site.

• Or, you can purchase new releases on CD at the Trial CD price from our Purchase page.

After one year from your purchase date:

• You can purchase an upgrade to the latest version here.

• Once you have purchased the upgrade, you can download the latest version from our site and request your new license key.

• Within one year of your upgrade purchase, you can upgrade by download to the any new release that becomes available for free.

• After one year of your upgrade purchase, updating to new releases will require you to purchase another upgrade.

We do not maintain old versions of the software on our web site.  It is your responsibility to keep an archived copy of the software on CD or other back up in case you need to re-install it.

New releases may require a new license key or hardware key.

Changes to the License and Upgrade Policy

We reserve the right to change all or part of the License and Upgrade Policy. The current policy will be posted on our Web site at http://www.cswing.com/info.html.  The policy in effect when you contact us about License Keys and Upgrades will apply.

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