- Contact Information
- Payment Methods
- Shipping and Downloads
- Sales Tax, Duties and Fees
- License and Upgrade Policy
- Partners and other Links [ separate page ]
617 Woodland Ave
El Paso, Texas 79922
Business hours: 8 AM to 5 PM Mountain Time (GMT-7) Monday to Friday.
Sales Support and Customer Support is provided by email only. Orders are processed and email is checked in the evenings and on weekends as well as during business hours at: firstname.lastname@example.org. To ensure you receive our emails, please add these three email address to your Contacts or your Safe Senders list:
Our secure store accepts the following credit cards:
American Express Discover MasterCard Visa
The store also accepts .
Orders usually ship within 24 hours. We will send you a confirmation email when your order is shipped. All prices on our web site are in U.S. dollars.
Alternatively, you can pay by credit card, check or money order using Fax or Mail with our order form.
We offer standard shipping rates at our cost for all orders regardless of quantity or country. We ship by Priority Mail for U.S. orders ($5.60), by Global Priority Mail ($23.95) for most other countries. Global Priority Mail orders will be shipped by Air Mail for countries where GPM is not available.
For U.S. orders, we also offer 2-Day and Standard Overnight. These upgraded shipping options are $18 and $25 respectively.
For Download only orders, use the Downloadable shipping choice. For Download only orders, nothing will be shipped to you. The Swing Library and Instructional content are not available by download. The reason is that they are too large to easily make available by download (the files total more than 2 GB).
Texas state sales tax (8.25%) is collected for orders shipped to addresses in Texas. For orders outside of Texas, you are responsible for paying any applicable taxes, duties and fees associated with purchasing, receiving, importing or using the product.
For international orders, your customs declaration form will show the value of your purchase minus the value of the Activation which will be done over the Internet. Depending on your country, you may still be liable for taxes and or duties on the Activation part of your purchase.
Each Activation that you purchase entitles you to two license keys. In accordance with the license agreement, you can install cSwing on two different computers (for example on your laptop and desktop if you have both), but you may only run it on one of the computers at a time. You cannot use your second license key to activate the software for someone else under the license agreement.
When you purchase a cSwing single camera or multiple camera version you will get a 15-digit serial number. Keep your serial number in a safe place because it is required to request your license key.
To request a license key, run cSwing on the computer on which you want to activate it. Then follow the on screen instructions under the menu Help -> Activate to request your key. If your trial period has expired, the activation process is available from the first window that appears when you run cSwing.
The activation code is different for every computer. We use the activation code and serial number you send us to generate the corresponding license key. The license key will only work on the computer that generated the corresponding activation code.
If you change computers and need a new license key, send in a request for a new license key with a brief explanation of why you need a new key and, at our discretion, we will issue you a new license key.
Within the first year after your purchase date:
- You can upgrade to new releases of the product you purchased that become available. The latest version is available here.
- Or, you can purchase new releases on DVD here.
After one year from your purchase date:
- You can purchase an upgrade to the latest version here.
- Once you have purchased the upgrade, you can download the latest version from our site and request your new license key.
- Within one year of your upgrade purchase, you can upgrade by download to the any new release that becomes available for free.
- After one year of your upgrade purchase, updating to new releases will require you to purchase another upgrade.
We do not maintain old versions of the software on our web site. It is your responsibility to keep an archived copy of the software on CD, DVD or other back up in case you need to re-install it.
New releases may require a new license key.
Changes to the License and Upgrade Policy
We reserve the right to change all or part of the License and Upgrade Policy. The current policy will be posted on our Web site at http://www.cswing.com/info.html. The policy in effect when you contact us about License Keys and Upgrades will apply.